Lenovo customer support

I have a ThinkPad X61 Tablet and a few days ago the hinge suddenly became very loose. It still worked, but even the slightest movement would cause the screen to fall completely open or shut, and I noticed a separation of the two sides of the screen bezel, which also functions as the hinge in that area.



Luckily I opted for a two-year warranty (knowing this was a tablet and there was a significant chance something would work loose near the hinge!) and I purchased the tablet in September of 2007, so I have three months of coverage remaining.

When I finally got around to contacting Lenovo business support, the man on the phone was very helpful, and he understood exactly what my issue was. They overnighted an empty box (with foam padding) that day. The next day I received the box, packed the laptop inside, and dropped it at the nearest UPS center with the pre-paid label attached.

To my amazement, I received the laptop the very next day! The hinge was repaired at least as good as it was when new, and they even replaced the rubber screw covers that had fallen out during the past year.

This isn't meant to come across as blind love for Lenovo, but after this positive experience I will definitely be purchasing another ThinkPad when the time comes to upgrade. Many people say the build quality has gone down since Lenovo took over the ThinkPad brand, but the only thing that changed is the name. I do think my X61 is slightly more durable than the T61 (now T400) that we use at my company, but they're all put together better than the majority of laptops that are available. Apple is the only brand I've seen that feels as solid as the ThinkPad X series, but the X200 fulfills my needs better in a package that I prefer.

My rant is over. Maybe this will help someone who is trying to decide on what new laptop to purchase.